OrderGrace Shopify Widget · order form

OrderGrace subscription

One reship avoided is worth more than a year of Starter. Billed on orders watched, so a quiet month costs a quiet month. No free tier.

Enter the product →OrderGrace overview

Contract tier

Starter

$19 /mo

or $194 annual prepaid

  • · Configurable grace window on the thank-you page
  • · Address, variant and cancel rules with a fulfilment guard
  • · Full edit audit trail per order

Growth

Most taken

$29 /mo

or $296 annual prepaid

  • · Everything in Starter
  • · Value thresholds and manual review queue
  • · Deflection reporting by edit type and destination

Scale

$49 /mo

or $500 annual prepaid

  • · Everything in Growth
  • · Per-store windows, rules and warehouse routing
  • · Order-level export for finance and returns analysis

Included allowances and metered rates

MeterIncludedBeyond allowance
Orders watched750 orders$0.01 / order
Edits applied75 edits$0.20 / edit
Tickets deflected250 tickets—
Stores1 stores$9 / store

2 seats included on Starter.

First-period projection

Modelled from the operating baseline this workspace ships with — the same calculus the desk shows live.

  • Starter retainer$19/mo · 750 orders, one store$19
  • Orders watched overage2,518 orders × $0.01$30.22
  • Edits applied overage21 edits × $0.20$4.20
  • Stores overage1 stores × $9$9

Projected period total$62.42

Account and billing

Contract
Starter · rolling monthly or annual prepaid at −15%
Invoicing
Base retainer in advance; metered usage and variable fees in arrears
Payment methods
Card and direct debit via Stripe; BACS on annual contracts
Cancellation
30 days written notice; data export available on request at any time
Data residency
eu-west by default; workspace records exportable as CSV from every desk

What is live on day one

  • LiveGrace clock & rule engineWindow length, per-edit-type rules, value thresholds and guard outcomes are evaluated on workspace state.
  • LiveOrder register & edit audit trailBefore and after values, who requested, when and what the guard decided are stored per edit.
  • LiveDeflection reporting & plan meteringEdits applied, tickets avoided and order volume drive the projected invoice on every change.
  • At go-liveShopify Admin APIOrders, variants and fulfilment holds are modelled in the register and edits are applied here for your fulfilment team to action. Writeback straight to Shopify switches on when the Partners app clears review.
  • At go-liveShopify App Store billingPlan arithmetic, allowances and overage run locally today and can be invoiced directly. Recurring application charges move to the Shopify billing API at listing.