the 2am burst
Burst pipe at 2am. Voicemail.
Customer called three rivals. First to answer wins.
Mack.
Voice AI
Desktop·Mobile web
About to release
Like the van, but for your emergency line, guided by Mack.
Voice dispatch that qualifies severity, texts the nearest engineer, and locks the job in your CRM — 24/7.
- Emergencies that are actually triaged.
- Jobs that are actually dispatched.
- Revenue that doesn't wait until Monday.
9:41
Mack · mobile
31
Dispatched
78s
Avg. triage
£18.4k
Recovered
- Configure webhooks
- Review telemetry
Scroll or hover · reveal desktop desk
Sound familiar?
Do any of these situations happen in your practice?
the saturday stack
Three emergencies. One dispatcher.
Wrong prioritisation loses the highest-value job.
the vague job
Caller couldn't describe the fault.
Mack's severity script qualified gas vs water in 40 seconds.
the ghost booking
Verbal yes — no engineer notified.
SMS + CRM lock before hang-up.
the postcode miss
Wrong patch sent.
Geo-routing matched engineer availability live.
the replay
Office replayed the call six times.
Scripts don't dispatch vans at midnight.
You're not understaffed.
Missed emergency calls feel random until you count the £800 boiler jobs that went to voicemail. Mack qualifies severity, dispatches the nearest engineer, and locks CRM before hang-up.
LIVE ENGINE AUDIO: Mack
“Mack cut our emergency dispatch time to under ninety seconds.”
Live dispatch · Mack voice desk
Tap to hear the engine
Priority application · Q4 2026
Mack
Live intent score
64
Warm
Mack is your always-on emergency dispatch desk.
Native sync to ServiceM8, JobLogic, and SMS dispatch rails. One captured emergency job pays for a month of Mack.
Outcomes
What Mack delivers — week by week.
A sequenced path from leakage to predictable production — not a one-off demo.
Right now
Voicemail and wrong patch dispatch.
Day 1
Harvest + emergency script tuning.
Day 3
First night capture logged.
Wk 02
£4k dispatch recovered.
Wk 06
Hybrid MRR + overage stable.
Wk 12
Full production observability.
Infinite value loop · Mack
SaaS compounds. Your methodology should too.
Not a 12-week deployment — a continuous cycle that captures, qualifies, converts, and retains revenue on every inbound signal.
- 1
Phase 1
Capture
Never miss an inbound signal.
- 2
Phase 2
Triage
Autonomous qualification.
- 3
Phase 3
Convert
Instant calendar/CRM booking.
- 4
Phase 4
Retain
The loop repeats, scaling your MRR continuously.
↺ loops to Capture
∞
Retain feeds the next Capture — MRR scales with every cycle, not a finite onboarding window.
Why Modex wins.
| Mack AI | Human Staff | Standard SaaS | |
|---|---|---|---|
| 24/7 inbound coverage | |||
| Sub-second answer & triage | |||
| Calendar & CRM sync | |||
| Budget qualification before handoff | |||
| Predictable hybrid MRR pricing | |||
| Zero sick days or turnover |
Frequently asked questions
Mack FAQ
Answers for Emergency Trades & Contractors · UK B2B · desktop & mobile web access
What is Mack and who is it for?
Mack is emergency trades dispatch & qualification line. It is built for Emergency Trades & Contractors as part of Modex Ventures' Voice AI portfolio. Pricing starts at £499 / month with hybrid retainer and usage billing.
How much does Mack cost?
£499 / month base retainer. Includes 300 emergency dispatch minutes. £0.45 / min overage. £25 per dispatched job confirmed via SMS/WhatsApp. All billing is processed securely via Stripe.
How does billing work for voice minutes?
Voice AI engines include a base monthly retainer plus bundled call minutes. Overage minutes are metered automatically beyond your allowance. Optional pay-per-qualified-lead (PPQL) success fees apply when verified appointments sync to your calendar.
Can the AI integrate with my existing software?
Yes. Modex voice engines connect via webhooks to clinic management systems (Dentally, Pabau), calendars (Cal.com), CRMs, and dispatch tools — configured during the 72-hour go-live window.
Does Modex work on desktop and mobile?
Yes. Every Modex engine is delivered through a secure web dashboard — no App Store download required. Subscribers access billing, telemetry, and controls from desktop browsers (Chrome, Safari, Edge) and mobile browsers on iOS and Android.
How fast is deployment?
Most engines go live within 72 hours: Day 1 data harvest from your URL, Day 2 isolated model training, Day 3 CRM/calendar webhook connection and traffic interception.
Is there a free tier?
No. Modex Ventures is 100% MRR driven with zero free tiers. Every engine is production-grade B2B infrastructure with hybrid retainer + usage pricing.
Where is Modex hosted and who is it for?
Modex Ventures is a UK-based B2B SaaS holding company serving specialized industries across the United Kingdom and EU. Data is processed under UK GDPR with enterprise subprocessors including Stripe, Vercel, and contracted AI providers.