Burst pipe at 2am. Voicemail.
the 2am burst
Customer called three rivals. First to answer wins.
Mack.
Desktop software · mobile web login
Like the van,but for youremergency line,guided by Mack.
Voice dispatch that qualifies severity, texts the nearest engineer, and locks the job in your CRM — 24/7.
- Emergencies that are actually triaged.
- Jobs that are actually dispatched.
- Revenue that doesn't wait until Monday.
desk.modexventures.com / mack
DesktopLive telemetry
Mack · inbound engine
Revenue recovered
£18.4k
Fri 18:00LiveSun 22:00
31
Dispatched
78s
Avg. triage
£18.4k
Recovered
Subscriber desk · toggle desktop & mobile · same login
Meet Mack.
Emergency trades dispatch on the outside. Sub-90s qualification, SMS dispatch, and CRM lock on the inside.
Day 3
First night capture
Day 30
£18k dispatch recovered
Your daily clinical reception desk.
The call you keep replaying? Run it here until every inbound becomes a booked consultation.
9:41
M
Mack
Subscriber desk
31 calls78s booked
Unit 2 · Inbound
Your next call queue is ready.
Live · £18.4k recovered
- 12 XP
TASK
Configure webhooks
- Live
TASK · NOW
Review telemetry
TASK
Scale usage tier
Sound familiar?
Do any of these situations happen in your practice?
If these scenes feel uncomfortably relatable, you're in the right place.
Three emergencies. One dispatcher.
the saturday stack
Wrong prioritisation loses the highest-value job.
Caller couldn't describe the fault.
the vague job
Mack's severity script qualified gas vs water in 40 seconds.
Verbal yes — no engineer notified.
the ghost booking
SMS + CRM lock before hang-up.
Wrong patch sent.
the postcode miss
Geo-routing matched engineer availability live.
Office replayed the call six times.
the replay
Scripts don't dispatch vans at midnight.
You're not understaffed.
You missed the burst-pipe call.
Missed emergency calls feel random until you count the £800 boiler jobs that went to voicemail. Mack qualifies severity, dispatches the nearest engineer, and locks CRM before hang-up.
Without coverage
Voicemail → three rivals called
With Mack
Mack triages gas vs water in 40s
Inbound capture over time
Before MackContinuous loop
LIVE ENGINE AUDIO: Mack
“Mack cut our emergency dispatch time to under ninety seconds.”
Live dispatch · Mack voice desk
Tap to hear the engine
What Mack helps you with
Eight call types that, once handled, turn leakage into booked revenue.
1 of 6
Sub-90s severity qualification.
Gas, water, electrical scripts · full audit trail.
Triage
Sub-90s severity qualification.
Live product demo
Mack in action
Interactive preview — same engine logic subscribers run from the web dashboard.
Live trades dispatch route
LiveCaller
“Water is pouring through my ceiling in Luton, can someone come out tonight?”
The solution
Mack is your always-on emergency dispatch desk.
Native sync to ServiceM8, JobLogic, and SMS dispatch rails. One captured emergency job pays for a month of Mack.
Outcomes
Accomplish the inbound capture you've always needed.
Mack is a personalised deployment — not a template. Predictable after-hours revenue that compounds in a continuous loop.
Right now
Voicemail and wrong patch dispatch.
Day 1
Harvest + emergency script tuning.
Day 3
First night capture logged.
Wk 02
£4k dispatch recovered.
Wk 06
Hybrid MRR + overage stable.
Wk 12
Full production observability.
Infinite value loop · Mack
SaaS compounds. Your methodology should too.
Not a 12-week deployment — a continuous cycle that captures, qualifies, converts, and retains revenue on every inbound signal.
- 1
Phase 1
Capture
Never miss an inbound signal.
- 2
Phase 2
Triage
Autonomous qualification.
- 3
Phase 3
Convert
Instant calendar/CRM booking.
- 4
Phase 4
Retain
The loop repeats, scaling your MRR continuously.
↺ loops to Capture
∞
Retain feeds the next Capture — MRR scales with every cycle, not a finite onboarding window.
Mack does what the others can't.
Chatbots answer once. Mack builds intake, learns your clinic, and books autonomously.
yes sometimes no
- 24/7 inbound coverage
- Sub-second answer & triage
- Calendar & CRM sync
- Budget qualification before handoff
- Predictable hybrid MRR pricing
- Zero sick days or turnover
Mack is clinical operations software, not a substitute for licensed clinical judgement. Escalation rules route urgent cases to your team.
Pricing that scales with power users
Base retainer, high-volume minute packs, and optional success-fee add-ons — calculated in real time for enterprise accounts (800+ mins/mo).
Hybrid commercial · Mack
£499/mo base— includes 300 minutes
Includes 300 emergency dispatch minutes
Estimated monthly investment
£699 / mo
Enterprise deployment
Talk to the infrastructure team
Multi-site rollouts, custom integrations, and priority provisioning for Mack.
Frequently asked questions
Mack FAQ
Answers for Emergency Trades & Contractors · UK B2B · desktop & mobile web access
What is Mack and who is it for?
Mack is emergency trades dispatch & qualification line. It is built for Emergency Trades & Contractors as part of Modex Ventures' Voice AI portfolio. Pricing starts at £499 / month with hybrid retainer and usage billing.
How much does Mack cost?
£499 / month base retainer. Includes 300 emergency dispatch minutes. £0.45 / min overage. £25 per dispatched job confirmed via SMS/WhatsApp. All billing is processed securely via Stripe.
How does billing work for voice minutes?
Voice AI engines include a base monthly retainer plus bundled call minutes. Overage minutes are metered automatically beyond your allowance. Optional pay-per-qualified-lead (PPQL) success fees apply when verified appointments sync to your calendar.
Can the AI integrate with my existing software?
Yes. Modex voice engines connect via webhooks to clinic management systems (Dentally, Pabau), calendars (Cal.com), CRMs, and dispatch tools — configured during the 72-hour go-live window.
Does Modex work on desktop and mobile?
Yes. Every Modex engine is delivered through a secure web dashboard — no App Store download required. Subscribers access billing, telemetry, and controls from desktop browsers (Chrome, Safari, Edge) and mobile browsers on iOS and Android.
How fast is deployment?
Most engines go live within 72 hours: Day 1 data harvest from your URL, Day 2 isolated model training, Day 3 CRM/calendar webhook connection and traffic interception.
Is there a free tier?
No. Modex Ventures is 100% MRR driven with zero free tiers. Every engine is production-grade B2B infrastructure with hybrid retainer + usage pricing.
Where is Modex hosted and who is it for?
Modex Ventures is a UK-based B2B SaaS holding company serving specialized industries across the United Kingdom and EU. Data is processed under UK GDPR with enterprise subprocessors including Stripe, Vercel, and contracted AI providers.