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Clara subscription

Institutional retainer from £750/mo with pooled minutes and a commission on deposits Clara captures. Annual prepayment settles at 15% below monthly. Paid deployment only — there is no free tier and no evaluation plan.

Enter the product →Clara overview

Contract tier

Tier 0

£750 /mo

or £7,650 annual prepaid

· 800 pooled minutes, £0.65/min beyond
· Single-site intake, triage and diary write-back
· Annual prepayment £7,650 — 15% below monthly

Tier 1

Most taken

£1,850 /mo

or £18,870 annual prepaid

· 2,500 pooled minutes, £0.55/min beyond
· Multi-line routing with clinician-level escalation
· Annual prepayment £18,870 — 15% below monthly

Tier 2

£4,200 /mo

or £42,840 annual prepaid

· 6,500 pooled minutes, £0.45/min beyond
· Group-wide minute pooling across sites
· Annual prepayment £42,840 — 15% below monthly

Tier 3

£9,500 /mo

or £96,900 annual prepaid

· 16,000 pooled minutes, £0.35/min beyond
· Dedicated concurrency reservation and named onboarding lead
· Annual prepayment £96,900 — 15% below monthly

Included allowances and metered rates

Meter	Included	Beyond allowance
Pooled voice minutes	6,500 minutes	£0.45 / minute
Bookings taken	1,800 bookings	—
Patient messages	4,500 messages	£0.04 / message
Deposits captured	1,500 deposits	—

Deposit commission: 1.5% of qualifying value, invoiced with the period.

20 seats included on Tier 2.

First-period projection

Modelled from the operating baseline this workspace ships with — the same calculus the desk shows live.

Tier 2 retainer£4,200/mo · 6,500 pooled minutes · 1.5% deposit commission£4,200
Deposit commission1.5% of qualifying value£6.60

Projected period total£4,207

Account and billing

Contract: Tier 2 · rolling monthly or annual prepaid at −15%
Invoicing: Base retainer in advance; metered usage and variable fees in arrears
Payment methods: Card and direct debit via Stripe; BACS on annual contracts
Cancellation: 30 days written notice; data export available on request at any time
Data residency: eu-west by default; workspace records exportable as CSV from every desk

What is live on day one

LiveIntake queue + transcriptsEvery call, triage tag, transcript and escalation is stored, searchable and exportable from the workspace.
LiveMinute pool + tier calculusPooled minutes, overage rate and the projected invoice recompute from workspace usage on every action.
LiveDeposit ledger + commissionCaptured deposits drive the ledger totals and the value-share line on the invoice at your tier's percentage.
At go-liveTwilio Voice SIP trunkLines, greetings, concurrency and escalation targets are configured here; the carrier trunk answers live once your numbers port.
At go-liveStripe deposit links + SMS deliveryDeposit amounts, references and message bodies are generated now; card capture and carrier send connect at go-live.